Privacy Policy

The confidentiality of client information is fundamental to Alberta Best Insurance. Our privacy policy is transparent and adheres to all laws and industry standards. The following explains how we gather, use and protect information.

Alberta Best Insurance Ltd. obtains your personal information with your written or implied consent. Only information needed to provide you with insurance or a quotation will be collected. Whether you are a customer or a prospect looking for a quote, we need to collect, store and distribute to third parties this information.

Examples include but are not limited to:

  • Name
  • Address
  • Birth date
  • Marital status
  • Phone Number
  • E-mail address
  • Policy type and number
  • Driver’s license Number
  • Accidents & ticket history
  • Information about other operators of your vehicle
  • Vehicle information
  • Liens or leaseholders
  • Mortgage holders
  • Bank or Credit Card Information

This information is stored as a paper file, electronic file or both.

This information is used to:

  • consider your application and offer you insurance products
  • establish and maintain communication with you
  • underwrite & market your insurance
  • service your policy
  • record information arising from claims
  • compile statistics
  • comply with requests from regulatory and law enforcement authorities
  • enable activity which we undertake under federal or provincial legislation
  • establish credit card, banking or other financial information needed to pay premiums

Most of the information we collect comes directly from you. We may be required to collect information from other sources such as another insurance company, motor vehicle registry or inspection company. This information may include details about any claims you may have had, motor vehicle or licensing reports, credit information or health issues.

For property insurance, we may need to inspect your property and verify information about the value and condition of your property. Information we share with any source is treated with the same confidentiality as information you provide on the insurance application.

If you have a claim, we collect data necessary to report your loss to your insurer. The information needed depends on the type and magnitude of your loss. This information is gathered and kept with your consent.

Customer information is only available to those employees and agents who have a need to know in order to serve you. We have implemented all reasonable security measures to protect against unauthorized access, use, alteration, destruction, or disclosure of your personal information on and off our premises as well as our web site. We retain your information only for as long as necessary for the purpose identified and to meet obligations we have under the law.

Your personal information will remain protected in accordance with our privacy practices and procedures even after you are no longer associated with Alberta Best Insurance Ltd.

In offering you insurance, we may send information from your file to industry-associated companies. These companies are also required to comply with the privacy laws in the same fashion to those applying to our company.

We only disclose information to regulatory agencies in connection with providing you with insurance and related services. We may be required to disclose information without your consent when we are legally obliged to do so.

 

WE DO NOT SELL ANY INFORMATION TO ANYONE!

Any information contained in our files can be obtained by either attending in person or you can request the information by mail. In either case, a written request must be submitted. If you feel the information is incorrect or incomplete, you may request that we make any necessary corrections, additions, and deletions to the disputed information.

Request forms(Request Form) are available at our offices or on our website at www.albertabest.com.

If you have a complaint about the collection, use or disposal of your personal information, a complaint form (Complaint Form) is also available at our offices or off our web site. You may request a list of organizations to which we have disclosed your information, or inquire as to the purpose of such disclosure.

The privacy officer for Alberta Best Insurance Ltd. is Bob Leaf.